Optimization of Feature-Opinion Pairs in Chinese Customer Reviews.

Yongwen Huang Zhongshi He Haiyan Wang

Published in: IEA/AIE (2009)

Keyphrases

customer reviews
product features
opinion mining
online product reviews
customer satisfaction
positive or negative
sentiment analysis
automatically extracting
product reviews
opinion words
user generated content
text summarization
email
probabilistic model
service quality