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Detecting changes of opinion from customer reviews.
Li-Chen Cheng
Zhi-Han Ke
Bang-Min Shiue
Published in:
FSKD (2011)
Keyphrases
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customer reviews
opinion mining
online product reviews
customer satisfaction
product features
positive or negative
user generated content
opinion words
product reviews
automatically extracting
sentiment analysis
information systems
information extraction
semi supervised
service quality