IT Incident Management as a Collaborative Process: A Visualization Tool Inspired to Social Networks.
Claudio BartoliniPublished in: CollaborateCom (2008)
Keyphrases
- visualization tool
- incident management
- social networks
- visual exploration
- graphical user interface
- service providers
- open source
- situation awareness
- visualization tools
- information visualization
- service quality
- social network analysis
- social media
- data analysis
- online social networks
- social networking
- information technology infrastructure
- network structure
- real time
- response time
- computational intelligence
- machine learning
- community structure
- complex networks
- decision support
- metadata
- databases