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Recovery Satisfaction, attitudinal Loyalty and Behavioural Loyalty: the Moderating Role of Perceived Risk.
Gaoshan Wang
Shiwei Sun
Liang Ma
Huixia Han
Published in:
PACIS (2016)
Keyphrases
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customer satisfaction
internet banking
service quality
online shopping
perceived risk
potential customers
customer loyalty
user satisfaction
negative impact
electronic commerce
data mining
information systems
service providers
learning outcomes
independent variables