A queueing system with batch arrival of customers in sessions.
Che Soong KimAlexander N. DudinSergey A. DudinValentina I. KlimenokPublished in: Comput. Ind. Eng. (2012)
Keyphrases
- arrival processes
- queue length
- markovian arrival process
- service times
- steady state
- arrival process
- arrival rate
- queueing model
- single server
- queueing systems
- state dependent
- call center
- single server queue
- heavy traffic
- stationary distribution
- holding cost
- queueing networks
- priority scheduling
- fluid model
- arrival times
- markov chain
- queueing theory
- quality prediction
- batch mode
- reinforcement learning
- asymptotically optimal
- interarrival and service times