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Identifying Dissatisfied 4G Customers from Network Indicators: A Comparison between Complaint and Survey Data.
Alexis Huet
Ye Ouyang
Mantian Mandy Hu
Xinling Dai
Published in:
Int. J. Interdiscip. Telecommun. Netw. (2016)
Keyphrases
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survey data
network structure
complex networks
computer networks
network model
network traffic
community structure
communication networks
network architecture
empirically tested
artificial neural networks
service providers
network management
customer satisfaction
structural equation modeling