Validating Service Quality (SERVQUAL) in Healthcare: Measuring Patient Satisfaction Using their Perceptions in Jordan.
Mohammed Shaker IbrahimPublished in: J. Inf. Knowl. Manag. (2020)
Keyphrases
- service quality
- customer satisfaction
- information systems
- electronic health records
- clinical trials
- medical care
- user satisfaction
- electronic commerce
- health care
- service providers
- home care
- primary care
- healthcare delivery
- patient care
- medical devices
- online shopping
- subjective norm
- hospital discharge
- quality of service
- health records
- health care services
- medical records
- care delivery
- information quality
- hospital information systems
- medical information
- medical practitioners
- medical data
- patient data
- healthcare professionals
- cloud computing
- call center
- attitudes toward
- information technology
- chronic disease
- patient records
- clinical data
- health information
- job satisfaction
- competitive advantage
- statistically significant