Potential for Improving Public Services by Exploring Citizens' Communication to Public Organizations.
Eriks SneidersLasith GunawardenaSaid Rutabayiro NgogaRasika DarayathnaJean Claude ByunguraPublished in: EGOSE (2018)
Keyphrases
- public services
- e government
- public organizations
- public sector
- information sharing
- public administration
- service delivery
- government services
- governmental organizations
- service oriented
- digital government
- knowledge management
- government agencies
- developing countries
- policy making
- information exchange
- information and communication technologies
- website
- data management
- query language
- computer science