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RightNow eService Center: Internet Customer Service Using a Self-Learning Knowledge Base.
Stephen D. Durbin
Doug Warner
J. Neal Richter
Zuzana Gedeon
Published in:
AAAI/IAAI (2002)
Keyphrases
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customer service
knowledge base
inventory control
customer behavior
customer satisfaction
customer support
knowledge representation
knowledge acquisition
real time
bayesian networks
cooperative
distributed systems
high tech