Login / Signup
Assessing the Effects of e-Service Quality and e-Satisfaction on Internet Banking Loyalty in China.
Sun Quan
Published in:
ICEE (2010)
Keyphrases
</>
customer satisfaction
service quality
internet banking
online banking
online shopping
user satisfaction
hong kong
electronic commerce
service providers
quality of service
information systems
marketing strategies
competitive advantage
input output
databases
job satisfaction
knowledge management
customer loyalty