Performance-based MRO service contracts with two customer classes.
Niak Wu KohRoland Y. G. LimPublished in: IEEM (2011)
Keyphrases
- customer classes
- heavy traffic
- service rates
- long run
- service systems
- arrival rate
- single server
- state dependent
- asymptotically optimal
- call center
- queueing networks
- web services
- steady state
- queue length
- queueing systems
- supply chain
- information systems
- expected cost
- service quality
- service oriented
- service providers
- queueing model
- dynamic programming
- service discovery
- resource allocation
- optimal policy
- stationary distribution
- holding cost