Toward the e-loyalty of digital library users: investigating the role of e-service quality and e-trust in digital economy.
Muhammad Khalid AnserMosab I. TabashAbdelmohsen A. NassaniAbdullah Mohammed AldakhilZahid YousafPublished in: Libr. Hi Tech (2023)
Keyphrases
- service quality
- user satisfaction
- digital libraries
- customer satisfaction
- customer loyalty
- electronic commerce
- information quality
- online shopping
- service providers
- competitive advantage
- information systems
- social awareness
- internet shopping
- quality of service
- call center
- digital economy
- potential customers
- end users
- competitive environment
- case study
- metadata
- query processing