Effects of process and outcome controls on business process outsourcing performance: Moderating roles of vendor and client capability risks.
Shan LiuLin WangWayne Wei HuangPublished in: Eur. J. Oper. Res. (2017)
Keyphrases
- business process
- process model
- business processes
- business process modeling
- business process management
- workflow technology
- process mining
- business process models
- business goals
- process execution
- ws bpel
- process improvement
- event logs
- business rules
- business requirements
- process management
- business users
- web services
- information systems
- information technology
- workflow models
- virtual organization
- risk management
- black box
- client server
- design process
- case study