How customers' offline experience affects the adoption of online banking.
Antonia Estrella-RamonManuel Sánchez-PérezGilbert SwinnenPublished in: Internet Res. (2016)
Keyphrases
- online banking
- internet banking
- perceived risk
- electronic commerce
- customer satisfaction
- hong kong
- security analysis
- data envelopment analysis
- security threats
- negative impact
- fraud detection
- real time
- e government
- success factors
- early stage
- service quality
- social context
- information technology
- e learning
- information systems