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Understanding customer malling behavior in an urban shopping mall using smartphones.
Sang Jeong Lee
Chulhong Min
Chungkuk Yoo
Junehwa Song
Published in:
UbiComp (Adjunct Publication) (2013)
Keyphrases
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shopping mall
electronic commerce
customer behavior
shopping malls
technical systems
mobile devices
customer satisfaction
public transport
information retrieval
search engine
website
customer service
behavior patterns
emergent behavior