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Understanding User Satisfaction with Intelligent Assistants.
Julia Kiseleva
Kyle Williams
Jiepu Jiang
Ahmed Hassan Awadallah
Aidan C. Crook
Imed Zitouni
Tasos Anastasakos
Published in:
CHIIR (2016)
Keyphrases
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user satisfaction
information systems
user engagement
service quality
customer satisfaction
search experience
perceived quality
perceived usefulness
structural equation modeling
objective measures
databases
electronic commerce
partial least squares
information quality
user perceptions
kolmogorov smirnov