A global customer experience management architecture.
Antonio Cuadra SánchezMaria del Mar Cutanda-RodríguezIsmael Perez-MateosAndreas AureliusKjell BrunnströmJukka-Pekka LaulajainenMartín VarelaJorge E. López de VergaraPublished in: Future Network & Mobile Summit (2012)
Keyphrases
- management system
- customer relationship management
- enterprise systems
- real time
- information systems
- seamless integration
- data management
- network architecture
- information management
- file management
- business requirements
- configuration management
- reference architecture
- software architecture
- decision support
- enterprise architecture
- content management
- data processing
- knowledge management
- decision making
- patient monitoring
- neural network
- business processes
- service management
- software development
- customer behavior
- layered architecture
- web services
- dynamic reconfiguration