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Predicting customer satisfaction based on online reviews and hybrid ensemble genetic programming algorithms.

Kit Yan ChanC. K. KwongGül E. Kremer
Published in: Eng. Appl. Artif. Intell. (2020)
Keyphrases
  • genetic programming
  • customer satisfaction
  • neural network
  • learning algorithm
  • training data
  • service quality
  • response time
  • online shopping
  • online reviews