Customer sentiment analysis with more sensibility.
Sunghong ParkJunhee ChoKanghee ParkHyunjung ShinPublished in: Eng. Appl. Artif. Intell. (2021)
Keyphrases
- sentiment analysis
- opinion mining
- sentiment classification
- text classification
- sentence level
- natural language processing
- multi aspect
- online reviews
- text mining
- product reviews
- customer satisfaction
- social media content
- user generated
- wordnet
- collective classification
- active learning
- reinforcement learning
- machine learning