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A Framework to Support the Process of Measurement of Customer's Satisfaction According to ISO 9001.

José-Amelio Medina-MerodioCarmen de Pablos HerederoMaría Lourdes Jiménez-RodríguezLuis Fernández SanzRafael Robina-RamírezJosé Andrés Jiménez
Published in: IEEE Access (2020)
Keyphrases
  • main contribution
  • process model
  • customer satisfaction
  • data sets
  • conceptual framework
  • service quality
  • customer service
  • real time
  • databases
  • theoretical framework
  • user satisfaction
  • query interface