Customer-Item Category Based Knowledge Discovery Support System and Its Application to Department Store Service.
Tsukasa IshigakiTakeshi TakenakaYoichi MotomuraPublished in: APSCC (2010)
Keyphrases
- knowledge discovery
- customer service
- customer satisfaction
- customer support
- purchase behavior
- end users
- management system
- decision support
- service quality
- electronic commerce
- service requirements
- lead time
- databases
- web services
- information systems
- information retrieval
- conceptual design
- inductive databases
- machine learning