Performance assessment of service operations using DEA and managerial judgement: a case study.

Chwen Sheu Chen-Lung Yang

Published in: Int. J. Internet Enterp. Manag. (2010)

Keyphrases

information systems
data envelopment analysis
web services
case study
database
service discovery
service quality
test bed
dea models
customer service
end users
information technology
quality of service
service oriented
service providers
distributed systems
management system
group decision making
objective function