Intranet satisfaction questionnaire: Development and validationof a questionnaire to measure user satisfaction with the Intranet.
Javier A. Bargas-AvilaJonas LötscherSébastien OrsiniKlaus OpwisPublished in: Comput. Hum. Behav. (2009)
Keyphrases
- user satisfaction
- structural equation modeling
- information systems
- objective measures
- customer satisfaction
- service quality
- kolmogorov smirnov
- information management
- document management
- information quality
- quality attributes
- perceived quality
- perceived usefulness
- user friendliness
- user perceptions
- marketing strategies
- development process
- electronic commerce