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A fuzzy hypothesis test based model for customer satisfaction measurement (Case study in PARS KHODRO CO).

Naimeh BorjaliluMahdi ZowghiAbdolhamid Eshraghniaye Jahromi
Published in: FUZZ-IEEE (2011)
Keyphrases
  • case study
  • customer satisfaction
  • statistical model
  • data mining
  • real time
  • study proposes
  • information systems
  • objective function
  • probabilistic model
  • prediction model
  • hypothesis test