Management Services - A Framework for Design.
Hans WeigandPaul JohannessonBirger AnderssonJeewanie Jayasinghe ArachchigeMaria BergholtzPublished in: CAiSE (2011)
Keyphrases
- reference architecture
- main contribution
- conceptual framework
- building blocks
- software architecture
- business logic
- design principles
- change management
- probabilistic model
- management system
- decision support
- conceptual model
- service platform
- computing paradigm
- loose coupling
- information systems
- service management
- mission critical
- service delivery
- user centric
- knowledge management
- decision making