Effects of complaint behaviour and service recovery satisfaction on consumer intentions to repurchase on the internet.
Tammo H. A. BijmoltEelko K. R. E. HuizinghAdriana KrawczykPublished in: Internet Res. (2014)
Keyphrases
- purchase decision
- service quality
- consumer trust
- online consumer
- internet shopping
- information services
- customer satisfaction
- video on demand
- social media
- electronic commerce
- functional roles
- service discovery
- network services
- network effects
- web services
- service providers
- interactive tv
- value added services
- user satisfaction
- internet advertising
- behavioral intention
- search advertising
- university library
- product information
- end users
- quality of service
- online retailers
- business transactions
- failure recovery
- mobile services
- internet protocol
- client server architecture
- internet users
- online shopping
- internet services