IT Services Management in the Curriculum: Challenges, Realizations, and Lessons Learned.
Andrew UrbaczewskiRamesh VenkataramanPaul KontogiorgisPublished in: Commun. Assoc. Inf. Syst. (2011)
Keyphrases
- lessons learned
- telecommunications networks
- service delivery
- future directions
- service management
- case study
- service platform
- business continuity
- configuration management
- participatory design
- web services
- management system
- data management
- relationship management
- service providers
- service oriented
- service discovery
- end users
- grounded theory
- workflow management
- reference architecture
- ubiquitous computing
- high school
- information management
- random variables
- business analytics
- seamless integration
- information systems
- mission critical
- content management
- virtual organization
- service oriented architecture
- context aware
- knowledge management
- real world
- elementary school
- directory service
- mobile services
- cooperative learning
- business activities
- service composition