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Building a help desk from scratch, with no staff, no equipment and no money: molding novice student consultants into seasoned help desk operators.
Carol L. Smith
Published in:
SIGUCCS (1996)
Keyphrases
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email
customer service
search engine optimization
information management
student learning
intelligent tutoring systems
tutoring system
novice programmers
neural network
case study
learning environment
learning styles
learning process
morphological operators
subject matter
teaching assistants