Unlocking Social Media and User Generated Content as a Data Source for Knowledge Management.
James MeneghelloNik ThompsonKevin LeeKok Wai WongBilal Abu-SalihPublished in: Int. J. Knowl. Manag. (2020)
Keyphrases
- user generated content
- knowledge management
- social media
- data sources
- information systems
- user generated
- information sources
- social networking
- multiple data sources
- knowledge sharing
- case study
- web based learning
- knowledge engineering
- social networks
- user comments
- information technology
- online social media
- decision making
- social media data
- online forums
- software development
- social web
- social media content
- data sets
- knowledge management systems
- social networking sites
- data model
- e learning
- online social
- recommender systems
- information extraction
- online social networks
- natural language processing