Login / Signup
The Impacts of Emotional Contagion and Emotional Labor Perception on Employees' Service Performance.
Perng-Fei Huang
Chia-Wen Dai
Published in:
Int. J. Electron. Bus. Manag. (2010)
Keyphrases
</>
human decision making
emotional state
information technology
human resources
web services
service oriented
service composition
emotional intelligence
human behaviour
multimedia
management system
service providers
customer service
special case
steady state