Requests classification in the customer service area for software companies using machine learning and natural language processing.
María Ximena Arias-BarahonaHarold Brayan Arteaga-ArteagaSimon Orozco-AriasJuan Camilo Flórez-RuízMario Andrés Valencia-DíazReinel Tabares-SotoPublished in: PeerJ Comput. Sci. (2023)
Keyphrases
- machine learning
- customer service
- natural language processing
- pattern recognition
- machine learning methods
- machine learning algorithms
- support vector machine
- information extraction
- knowledge representation
- text classification
- text mining
- supervised learning
- feature selection
- decision trees
- natural language
- artificial intelligence
- supervised machine learning
- reinforcement learning
- software development
- active learning
- user interface
- software engineering
- supply chain
- semi supervised
- data management
- computer science
- computational biology
- computational linguistics
- data mining