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Customer opinions mining through social media: insights from sustainability fraud crisis - Volkswagen emissions scandal.
Juling Ding
Mao Xu
Ying Kei Tse
Kuo-Yi Lin
Minhao Zhang
Published in:
Enterp. Inf. Syst. (2023)
Keyphrases
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social media
crisis management
data mining
data mining techniques
transactional data
long term
social networks
big data
fraud detection
mining algorithm
anomaly detection
decision support system
itemsets
social networking
knowledge discovery
social media data
data analytics
online forums
transaction data
social context
consumer products
credit card
data mining methods
pattern mining
sequential patterns
web mining
electronic commerce
decision makers
customer satisfaction
blog posts
online social networks
public opinion
frequent patterns