Maintaining customer profiles in an e-commerce environment.
Felix NtawangaAndré P. CalitzLynette BarnardPublished in: SAICSIT (2008)
Keyphrases
- electronic commerce
- customer service
- customer relationship management
- user profiles
- customer satisfaction
- artificial intelligence
- purchase behavior
- machine learning
- potential customers
- customer requirements
- customer behavior
- call center
- collaborative filtering
- artificial neural networks
- expert systems
- e learning
- genetic algorithm