Solving two-dimensional Markov chain model for call centers.

Chih-Chin Liang Hsing Paul Luh

Published in: Ind. Manag. Data Syst. (2015)

Keyphrases

markov chain
markov model
transition probabilities
markov process
random walk
steady state
monte carlo simulation
genetic algorithm
monte carlo
monte carlo method
search algorithm
finite state
transition matrix
markov models
intelligent agents
parameter estimation
multi agent
information systems