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Machine Learning Methodology for Enhancing Automated Process in IT Incident Management.
Haochen Li
Zhiqiang Zhan
Published in:
NCA (2012)
Keyphrases
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machine learning
learning algorithm
decision trees
natural language processing
process model
machine learning methods
incident management
real time
databases
information technology
ground truth
case based reasoning
computational intelligence
machine learning algorithms
conceptual model
statistical methods