Consumer Perspectives on Service Quality of Electronic Commerce Web Sites.
Joseph R. SullivanKent A. WalstromPublished in: J. Comput. Inf. Syst. (2001)
Keyphrases
- electronic commerce
- service quality
- website
- online stores
- customer satisfaction
- online shopping
- web pages
- small and medium sized enterprises
- business transactions
- electronic marketplaces
- call center
- electronic transactions
- mobile commerce
- technology acceptance
- agent technology
- competitive advantage
- business models
- information quality
- agent mediated
- internet shopping
- search engine
- electronic markets
- supply chain
- data sources