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Connect Time Limits and Customer Service Levels in Dial-up Modem Pools.

Paul F. SchikoraMichael R. Godfrey
Published in: J. Netw. Syst. Manag. (2006)
Keyphrases
  • customer service
  • inventory control
  • customer satisfaction
  • customer behavior
  • call center
  • network architecture
  • information processing
  • customer support
  • business strategy