Influence of SME characteristics on knowledge management processes: The case study of enterprise resource planning service providers.
Varintorn SupyuenyongNazrul IslamUday R. KulkarniPublished in: J. Enterp. Inf. Manag. (2009)
Keyphrases
- service providers
- case study
- knowledge management
- enterprise resource planning
- erp systems
- web services
- service quality
- cloud computing
- information systems
- software development
- end users
- business processes
- business process
- knowledge sharing
- databases
- network security
- object oriented
- customer relationship management
- content providers
- information technology
- decision making
- service requests
- business opportunities
- cross organizational
- maturity model
- service compositions