Service quality and trust in e-government: Utilizing the rich measures of system usage to predict trustworthiness.
Ronit PurianPublished in: UKAIS (2012)
Keyphrases
- e government
- service quality
- information quality
- electronic government
- public sector
- customer satisfaction
- internet shopping
- user satisfaction
- technology acceptance
- service providers
- digital government
- government services
- electronic commerce
- user acceptance
- developing countries
- public administration
- information systems
- service delivery
- government organizations
- information sharing
- quality of service
- government agencies
- customer loyalty
- job satisfaction
- call center
- competitive advantage
- online shopping
- federal government
- knowledge management
- united nations
- governmental organizations
- public services
- inter organizational
- website
- web services
- public organizations
- real time