Customer Service Combining Human Operators and Virtual Agents: A Call for Multidisciplinary AI Research.
Sarit KrausYaniv OshratYonatan AumannTal HollanderOleg MaksimovAnita OstroumovNatali ShechtmanPublished in: AAAI (2023)
Keyphrases
- customer service
- human operators
- virtual agents
- human users
- artificial intelligence
- virtual environment
- image interpretation
- human subjects
- virtual world
- customer satisfaction
- decision makers
- computational models
- ground truth
- cognitive architecture
- agent model
- eye gaze
- dialogue system
- emotional state
- intelligent systems
- human behavior
- end users