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Nonparametric monitoring schemes in Phase II for ordinal profiles with application to customer satisfaction monitoring.

Ying WangJinmeng LiYanhui MaLisha SongZhiqiong Wang
Published in: Comput. Ind. Eng. (2022)
Keyphrases
  • customer satisfaction
  • decision support
  • monitoring system
  • real time
  • service quality
  • phase ii
  • databases
  • data mining
  • database systems
  • model selection