EQUALHI: A neural networks-based ergonomic evaluation of service quality in the hospital industry.
Alexander NikovSelim ZaimAli TurkyilmazHalil ZaimPublished in: International Conference on Computational Intelligence (2004)
Keyphrases
- service quality
- neural network
- customer satisfaction
- user satisfaction
- online shopping
- service providers
- quality of service
- information systems
- artificial neural networks
- fuzzy comprehensive evaluation method
- electronic commerce
- competitive advantage
- information quality
- incident management
- back propagation
- health care
- databases
- evaluation model
- website
- job satisfaction
- competitive environment