The Effect of Queuing Technology on Customer Experience in Physical Retail Environments.
Gabriele ObermeierRobert ZimmermannAndreas AuingerPublished in: HCI (24) (2020)
Keyphrases
- point of sale
- customer behavior
- world class
- real world
- rapid development
- case study
- cost effective
- electronic commerce
- end to end
- user experience
- dynamic environments
- customer satisfaction
- data processing
- personal computer
- physical environment
- supply chain
- practical experience
- innovative ways
- queuing systems
- communication skills
- radio frequency identification rfid
- rfid technology
- physical world