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Service Quality: A Concept Not Fully Explored.
Peter Hernon
Danuta A. Nitecki
Published in:
Libr. Trends (2001)
Keyphrases
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service quality
customer satisfaction
service providers
user satisfaction
competitive advantage
online shopping
electronic commerce
quality of service
information systems
information quality
call center
job satisfaction
response time
expert systems
database systems
database
financial risk