On Accommodating Customer Flexibility in Service Systems.

Yu-Tong He Douglas G. Down

Published in: INFOR Inf. Syst. Oper. Res. (2009)

Keyphrases

service systems
call center
customer classes
service level
service oriented
web technologies
electronic commerce
queueing model
arrival rate
heavy traffic
service quality
end users
asymptotically optimal
service rates