Product Customization and Customer Service Costs: An Empirical Analysis.
Anuj KumarRahul TelangPublished in: Manuf. Serv. Oper. Manag. (2011)
Keyphrases
- customer service
- customer support
- inventory control
- customer demand
- customer behavior
- customer satisfaction
- search costs
- production processes
- expected cost
- holding cost
- total cost
- business strategy
- production cost
- lead time
- response time
- databases
- information goods
- call center
- production planning
- database systems
- decision making