An Affordance-Actualization Perspective on Smart Service Systems.

Daniel Heinz Carina Benz Fabian Hunke Gerhard Satzger

Published in: Wirtschaftsinformatik (2022)

Keyphrases

service systems
service oriented
web technologies
service level
call center
real time
arrival rate
queueing model
enterprise systems
decision making
web services
dynamic programming
heavy traffic