Electronic Government Services Adoption: The Moderating Impact of Perceived Service Quality.
Isaac Kofi MensahJianing MiPublished in: Int. J. Electron. Gov. Res. (2017)
Keyphrases
- service quality
- government services
- technology acceptance
- e government
- cross border
- user satisfaction
- technology adoption
- digital government
- factors influencing
- perceived usefulness
- customer satisfaction
- information systems
- service providers
- user acceptance
- internet shopping
- electronic commerce
- information quality
- public sector
- quality of service
- government agencies
- service delivery
- subjective norm
- online shopping
- database
- factors that influence
- individual level
- information sharing
- web services
- continuance intention
- developing countries
- factors that affect
- knowledge management
- website
- decision making