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Should the chatbot "save itself" or "be helped by others"? The influence of service recovery types on consumer perceptions of recovery satisfaction.
Mengmeng Song
Jingzhe Du
Xinyu Xing
Jian Mou
Published in:
Electron. Commer. Res. Appl. (2022)
Keyphrases
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recovery algorithm
image recovery
context aware
electronic commerce
failure recovery