Managing Dispersed Expertise in IT Offshore Outsourcing: Lessons from Tata Consultancy Services.
Ilan OshriJulia KotlarskyLeslie P. WillcocksPublished in: MIS Q. Executive (2007)
Keyphrases
- offshore outsourcing
- mission critical
- service providers
- service oriented
- service management
- expert systems
- web services
- lessons learned
- location aware
- context aware
- service composition
- service oriented architecture
- service discovery
- ubiquitous computing
- network services
- customer service
- information resources
- end users
- databases
- service delivery
- expert finding
- website
- multimedia
- search engine